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Password Reset

If you have forgotten or need a password for your school email account then go to school email.

You will see this page.

Click the link Can't access your account.

The you will see this page.

Your User ID is your email address, which will be the user name you use to log on to computers in school, followed by

For example, if you log on to school computers using johnk8 then your email address is


You will get a message that this facility is not available. Do not worry. It does send a message to one of the IT staff to reset the password.

Once it has been reset we will send the new password to you through one of the following methods:

  • an email to your parents' email account
  • a text to your parents phone
  • a phone  call to your house


If you have not heard anything after 24 hours then email Mr Bolsover using and ask for for the password to be reset or call the helpline 01926 743227.


To reset the password for any other website you are using for school work you can use the same email or phone number in the information above.